They were very considerate, kind and great listeners. They took the time to explain all my options, and helped me find the best solution to my ring dilemma. I would recommend to my family and will be back for my wedding bands!
Beautiful store with excellent staff! I love that they are a family owned business and it shows their devotion to the customers. They truly listen to their customers and can make any dream custom piece a reality!
The kindest and most respectable jeweler I have ever experienced. They take the time and treat you like family. They are very knowledgeable and go into detail for you. The best jeweler in Rochester and I have been to a few.this is my new home.you will not be disappointed . THE BEST.
The staff are extremely helpful and patient. Very nice store environment and selection of jewelry. I had to get a ring resized that I purchased and they were able to help me out within a very short time. Highly recommend anyone to bring their business here you won’t regret it!
What a wonderful experience! Had 4 different rings picked out to try on from looking at items on their website. Nancy listen to my request and I showed her the rings that I wanted to try on. She was extremely helpful and knowledgeable and I loved the experience! I have a beautiful new ring and a place I will go in the future. Thank you JF Jones!
My budget doesn't permit big money purchases, but you would never know it at JF Jones. Brittany, Sue and the rest of the crew are consummate professionals who treat me like I'm their best customer. That is rare, and so appreciated!
I stopped in because of my engagement ring, which is slightly large and has been spinning since I received it in August. The staff there is super kind and knowledgeable. They took the time to explain to me what my options were. I opted for sizing beads, which were put on my ring that same day. They also tightened the stones on my ring and gave it a much-needed polish. After this week’s experience, I plan to get my wedding band from here! Highly recommend this place.
I contacted Brittany wanting my engagement ring re-mounted. The first experience I had was with a different jewelry store and it wasn’t the best or design that I was looking for so I hated my ring from the beginning. I sent Brittany an email and told her about my previous experience and showed her pictures of what I wanted my dream engagement ring to look like. Brittany replied right away and I eventually ended up making an appointment at JF Jones to see what the mounts looked like in person. I had a specific mount in mind that I’ve had my eye on for a while and I saw it in person and it wasn’t really doing any justice for me. Brittany showed me a ring mount I never would have picked myself in a million years and I ended up falling in love with it and bought it. My experience at JF Jones was amazing from start to finish and I highly recommend coming here for all your jewelry needs. I will definitely be coming back for mine, including my wedding band! Thank you, Brittany! I finally have my dream ring.
Several times over perhaps 15 years I have gone to JF Jones for watch battery replacements. This is not a big deal in the jewelry world, I know, and to make matters even less significant, my watches have always been of the most inexpensive kind available in mall kiosks. Nevertheless, the JF Jones jewelers express no disdain and, in fact, treat me as well as I imagine they would treat high-spending customers. In addition, the cost of the battery replacement is very modest. I know from experience that these things are not true at certain other jewelers in the area where it has been made clear to me that my battery replacement needs were quite lowly although, at the same time, worthy of a much higher cost. Besides all of that, the JF Jones show room is quite beautiful -- both the jewelry and the way it is displayed. They also sponsor an annual appraisal service that is very useful.
After doing a lot of EXTENSIVE research I went into JF Jones for the first time today to have a new battery put in my Burberry watch. As soon as I walked I was greeted with warm "hello, what can I help you find?". The woman who assisted me had brown hair about mid length; very personable! The older woman offered my 7 year old son, who tagged along with me, a lollipop while we waited. I lived in Greece my whole life before I moved away and I am shocked I have never gotten all my watch batteries @ JF Jones before. Very friendly! I felt like I was treated as if my son and I were family members or close family friends. I will not go anywhere else for watch batteries!!
I cannot say enough about Brittany! She is so patient and helped us find exactly what we were looking for! When i had my ring sized and the setting changed she managed to change the turn around time from 2-3 weeks to 4 days and then had it done in 3!!! She is absolutely amazing to work with!
I went to the store to get 2 bracelets repaired and ended up buying a ring. Everyone was so helpful and friendly. My bracelets were fixed in no time while I waisted. This is a store that really appealed to me and you can be sure I will be returning again.
I had to have my ring appraised for insurance purposes and I had to have it done quickly. Brittany said, she could have it for me in 3 days. She had it done on time and did a great job. She explained issues that the ring had and offered solutions. I had a great experience. The next time I am in the market for fine jewelry I will definitely go to JF Jones Jewelers. You should check them out for your next purchase. They have great all around customer service.
Side note: a Beautiful store and jewelry too.
My favorite place for sparkles! Thank you, JF Jones, for always providing a warm welcome, excellent customer service, selection and value. You have become the ONLY place I go to purchase jewelry and appreciate your selection in every price range. I'm sure I'll be returning soon!
Had such a perfect experience with Brittany at JF Jones Jewelers. My fiancé and I had gone to several jewelers and none of them felt right or trustworthy until we met with her. She completely understood my vision for the engagement ring and did such a fantastic job. We felt comfortable with her which was really important to us. Thank you so much Brittany!
Brittany and her staff are top-class!! They accommodated my every request and were extremely knowledgeable. I visited roughly 10 different jewelers in the Rochester area in my search for the perfect engagement ring. I was and am still fully convinced that JF Jones offers the best combination of products and services.
My father always went to JF Jones Jewelers to look for that special something for my mom. Even when I would accompany him as a child, we would each be greeted by our first names upon entering the store. They asked after each member of the family, and genuinely cared about the response.
Thirty-five plus years later, I introduced JF Jones Jewelers to my husband. Now he is warmly greeted by name when we stop by. That means something to us. Brittany is an absolute delight and knows our style. She keeps a "wish list" for us so we have no doubt a gift will be treasured.
They work with all price points and really make you feel supported and appreciated whether the budget is $100, $1000 or $10,000. Our family will always support the JF Jones Jewelers family, and we thank them for all the years of service and happy memories. #shoplocal
The service was perfect. I worked with the owner and reset a diamond that was my Mother's. They had a wide selection of settings. I also had some repair work done on a diamond ring. Bottom line excellent pricing, and service. Don't go anywhere else. JF Jones is your best choice.
Occasionally I stop in, whether it's for a ring cleaning or I need a size adjustment, and they ALWAYS take care of me. I'm usually in awe when I walk in, but never overwhelmed. The selection is amazing, my ring is amazing, the people are just absolutely amazing. Mr. Jones does the best work in Rochester, hands down!
I found this place through a tv ad. Very glad I did as we did not have a reputable jeweler to go to in town. Very impressed with the service, their products, and the prices. Will definitely be buying from here at holiday time.
Brought a few items in to be repaired. They replaced a small stone in a ring and reinforced the other stones. It was completed in less than a week. We also purchased a silver chain for a necklace that the chain broke. They replaced the chain and cleaned the pendant. I would go there again for repairs. They have a nice selection of jewelry in all levels of affordability.
Amazing service. Helpful staff, very very friendly. My ring was sized in one afternoon/same day. I couldn't be happier. My fiance was very happy with the help and advice he got while choosing the ring. Thank you so much
Can’t recommend Jf Jones Jewelers enough! Competitive pricing, no pressure sales and fantastic customer service set it apart from the big chain jewelry stores. They have the ability to keep a “wish list” on file your significant other can set up to make picking out an engagement ring much easier. We ended up buying our engagement ring and both wedding bands from JF Jones with no regrets. They made the process as easy as possible, were able to finance and even recommended a very affordable insurance company. They stand behind their jewelry and offer free cleanings and re-sizing with incredibly fast turn around. They truly add a personal touch to the overall experience. Don’t go anywhere else!
I've been coming here since Brittany's father ran the store. Great selection, wonderful pricing and fantastic service. Brittany and the staff here know you, great you by name and take an interest in your needs.
I've known the family for 20 years and will only use them for service and purchases.
Brittany and JF Jones always go above and beyond for my mom and I. I just received the most beautiful bracelet that Brittany helped my mom pick out for my birthday. Thank you JF Jones, we wouldn't do business with anyone else.